Gianmarco G.

Sofia, Bulgaria · Available Now

gianmarco533.ucv.online
Contact Gianmarco
Professional Goals

During my academic career I had the opportunity to study the following areas in depth : Economics, Macroeconomic Analysis, Cryptocurrencies and Digital Systems.
I am looking for an opportunity that will allow me to continue my professional path in the field of digitization and use of blockchain, in order to grow as a professional figure.
The main skills that characterize me are: Excell, Basic knowledge of programming language( R, Abap, SQL), great passion for the IT world. 

Experience
CUSTOMER SERVICE REPRESENTATIVE
Giti//c
in Sofia, София-град, Bulgaria

11/2022 - 04/2023

Core Competencies:

KYC full process verification 
Withdraws processor 
Management of procedures and related optimization 
Manage user sensitive data 
Live support via email , chat and tiket for account issues 
Maintain high levels of accuracy in controls 
Sales and up-sales live support
CUSTOMER SERVICE REPRESENTATIVE
Alorica
in Sofia, София-град, Bulgaria

04/2022 - 10/2022

Core Competencies:

Manage user sensitive data
Management of procedures and related optimization 
Provide suppor user facing with they account 
Live support for account issues 
Maintain high levels of accuracy in controls
Financial insurance agent
Generali Spa
in Salerno, Salerno, Campania, Italia

02/2021 - 08/2021

Core Competencies:

Analysis of personal and capital risk factors
Advice and guidance on financial insurance needs
Business counseling for both mandatory insurance policies to operate and auxiliary policies to cover business risks ( key man policy )
Business intermediaries 
KYC check
Restaurant manager
La botte pazza
in Salerno, Salerno, Campania, Italia

12/2012 - 02/2021

Core Competencies:

Personnel management
Customer reception and reservation management
Accounting and data flow management
Value for money
Organizing the restaurant for events
Education
Universita' degli studi di Salerno
Degree: Graduate course

2017 - 2020

Description:

Specialization course aimed at acquiring professional and practical skills in the following field: Finance.
The main modules I covered and worked on were:

-Econometrics 
-Macroeconomics 
- Stochastic processes and forecasting models

Grade 109/110

Graduate thesis: Crowdfunding: what relationship with the pension system?
Universita' degli studi di Salerno
Degree: Bachelor's Degree

2013 - 2017

Description:

Bachelor's Degree:

Path of study aimed at acquiring basic skills in the field of Economics.

Major exams I have taken include: 
Political Economy
Statistics
Financial Market Analysis 

Thesis: A simulation project of the AD-AS macroeconomic model.
Graduation grade:  100/110
High School ITIS B. Focaccia

2006 - 2011

Description:

Course of study aimed at acquiring basic skills in the field: Computer Science
Subjects that I have studied in more depth include: 

Command line programming
Systematics
Object-oriented programming
Languages
English

B2 - Upper intermediate

Italian

C2 - Proficiency